When will my order be delivered?
Most orders are delivered 7-10 business days from the date of purchase depending on your location.
Is expedited shipping available?
If you need the order by a certain date, please contact our Customer Service team as soon as possible. We are usually able to accommodate special requests. Expedited orders do incur an extra charge, which will be quoted by a Customer Service representative.
Can I change the shipping address once the order has been placed?
If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Do you ship internationally?
Yes, we do ship internationally.
Do you ship to P.O. Boxes?
No we do not ship to PO Boxes.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than three days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at firstname.lastname@example.org for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at email@example.com.